lv918 is committed to protecting your personal data and handling it with transparency and care. This Privacy Policy explains what information we collect, why we collect it, how it is used, and your rights as a data subject under applicable law.
A plain-English summary of how lv918 handles your data — full details follow in the policy below.
lv918 does not sell, rent, or trade your personal information to third parties for marketing or advertising purposes. Your data is used solely to operate your account and deliver our services.
All data transmitted between your device and lv918's servers is protected by 256-bit SSL/TLS encryption. This applies to account registration, login sessions, deposits, withdrawals, and support communications.
We are clear about every category of data we collect and the specific purpose for which it is processed. You will find a full breakdown in the Data We Collect section of this policy.
You have the right to access, correct, and in certain circumstances request deletion of your personal data. lv918 provides a clear process for exercising these rights through our support team.
lv918 does not store full payment card numbers or sensitive payment credentials on our servers. Payment processing for e-wallets and bank transfers is handled by certified third-party payment processors.
We do not hold your data indefinitely. Retention periods are defined by legal and regulatory obligations — typically 5–7 years for transaction records — after which data is securely deleted or anonymised.
This Privacy Policy ("Policy") is issued by lv918 ("lv918", "we", "us", "the Operator") and governs the collection, use, storage, disclosure, and protection of personal data obtained from users ("you", "User", "Data Subject") who access or use the lv918 platform at https://lv918.cam and any associated products, services, or support channels (collectively, "the Platform" or "the Services").
lv918 is committed to upholding the highest standards of data protection. We process personal data in accordance with applicable data protection legislation and recognise the importance of privacy to our users, particularly those based in Malaysia who entrust us with sensitive identity and financial information when registering and transacting on the Platform.
By registering an account with lv918, accessing the Platform, or otherwise providing personal data to us, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your data as described herein.
Please Note: This Privacy Policy should be read in conjunction with lv918's Terms and Conditions. If there is any conflict between this Policy and the Terms and Conditions on a data-related matter, this Privacy Policy shall prevail.
We may update this Policy from time to time to reflect changes in our practices, operational requirements, or applicable law. The "Last Updated" date at the top of this page indicates when the most recent revision was made. We encourage you to review this Policy periodically.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
lv918 acts as the Data Controller in respect of all personal data collected through the Platform. As Data Controller, lv918 determines the purposes for which your personal data is collected and the means by which it is processed.
Where lv918 engages third-party service providers to assist in delivering the Services — such as payment processors, identity verification companies, or cloud infrastructure providers — those providers act as Data Processors on our behalf and are bound by contractual obligations requiring them to process your data solely in accordance with our instructions and applicable data protection law.
For all data protection enquiries, access requests, correction requests, or complaints relating to this Privacy Policy, please contact our support team via email at [email protected], marking your message as "Data Protection Enquiry" in the subject line.
lv918 collects personal data from you directly (when you provide it) and indirectly (through your interaction with the Platform). The categories of data we collect are as follows:
When you register an account, we collect your full legal name, date of birth, residential address, nationality, email address, and phone number. This data is required to create and maintain your account and to comply with our KYC obligations.
For KYC purposes, we collect copies of government-issued identity documents — typically a Malaysian MyKad (front and back), passport, or equivalent — together with a self-portrait photograph (selfie). This data is used exclusively for identity and age verification and is handled with enhanced security controls.
We collect records of all deposit and withdrawal transactions conducted through your lv918 account, including amounts, timestamps, payment method identifiers (e.g., masked e-wallet phone numbers, bank account last four digits), and transaction statuses. We do not store full payment card numbers or online banking credentials.
We record your wagering activity, game participation history, bet amounts, game outcomes, session durations, and bonus redemption history. This data is used for account management, responsible gambling monitoring, dispute resolution, and regulatory compliance.
We automatically collect technical data including your IP address, browser type and version, operating system, device identifiers, time zone settings, and pages visited on the Platform. This data is used for security monitoring, fraud detection, and platform performance optimisation.
When you contact lv918 support — whether via live chat, email, or WhatsApp — we retain records of those communications for the purposes of resolving your enquiry, quality assurance, staff training, and dispute resolution.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad number | Account creation, KYC, age verification |
| Contact Data | Email, phone number, residential address | Account communications, support |
| Financial Data | Transaction history, payment method references | Payment processing, AML compliance |
| Gaming Data | Bet history, game sessions, bonus usage | Account management, responsible gambling |
| Technical Data | IP address, device type, browser info | Security, fraud detection, analytics |
| Communications Data | Support chat transcripts, email history | Dispute resolution, quality assurance |
| KYC Documents | MyKad image, passport scan, selfie | Identity & age verification |
lv918 processes your personal data only for specified, explicit, and legitimate purposes. The primary purposes for which we use your data are:
Marketing Communications: lv918 may send you relevant promotional messages regarding bonuses and offers applicable to your account. You may opt out of marketing communications at any time by contacting support or by using the unsubscribe mechanism in any marketing email.
lv918 processes personal data on the following legal grounds:
lv918 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may, however, share your personal data with the following categories of trusted third parties where necessary to deliver our Services or comply with our legal obligations:
To process your deposits and withdrawals, your transaction details are shared with licensed payment processors operating in Malaysia, including e-wallet providers (Touch 'n Go, Boost, GrabPay), bank transfer intermediaries (DuitNow, FPX), and cryptocurrency processing services. These providers act as Data Processors under contractual agreements and are prohibited from using your data for purposes other than payment processing.
Your identity documents and selfie photographs may be shared with licensed third-party KYC verification services for the purpose of verifying your identity and age. These providers are bound by strict data handling agreements and applicable data protection regulations.
Where required by applicable law or a lawful order, lv918 will disclose personal data to relevant regulatory bodies, financial intelligence units, or law enforcement agencies. We will, where legally permitted, notify you of such disclosures.
We use cloud hosting, content delivery, and security services to operate the Platform. Our infrastructure providers may process technical data (such as IP addresses and server logs) as part of their service delivery. These providers operate under data processing agreements and are prohibited from accessing or using your personal data for their own purposes.
No Unauthorised Third-Party Sharing: lv918 will never share your personal data — including your MyKad information, financial data, or contact details — with any unaffiliated third party for advertising, marketing, or profiling purposes without your explicit consent.
Some of lv918's service providers and infrastructure partners may be located outside Malaysia. Where personal data is transferred outside Malaysia to countries that may not offer equivalent data protection standards, lv918 implements appropriate safeguards to protect that data, including:
If you would like further information about any international transfers of your personal data, please contact us using the details in Section 15 of this Policy.
lv918 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements. The following retention principles apply:
Upon expiry of the applicable retention period, personal data is either securely deleted or anonymised in a manner that prevents re-identification, unless continued retention is required by an ongoing legal obligation or dispute.
lv918 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include, but are not limited to:
Data Breach Response: In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, lv918 will take prompt remedial action and notify affected Users and relevant authorities as required by applicable law, without undue delay.
While lv918 takes all reasonable precautions to protect your data, no digital transmission or storage system can be guaranteed to be 100% secure. You are responsible for maintaining the security of your own account credentials. If you suspect that your lv918 account has been compromised, please contact our support team immediately via live chat.
lv918 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device by the Platform when you visit. They serve several functions:
These cookies are essential for the Platform to function correctly. They enable core features such as login session management, security token validation, and the processing of financial transactions. You cannot opt out of strictly necessary cookies without disabling core platform functionality.
These cookies collect anonymised data about how Users interact with the Platform — pages visited, session duration, error occurrences — enabling us to identify and resolve technical issues and improve the user experience. Analytics data is aggregated and not used to identify individual users.
Functional cookies store your preferences — such as language settings and display preferences — to personalise your experience on return visits to the Platform.
You can manage or delete non-essential cookies through your browser settings. Most modern browsers allow you to block cookies entirely, accept only first-party cookies, or clear stored cookies. Please note that disabling certain cookies may impair the functionality of the lv918 Platform.
As a data subject whose personal data is processed by lv918, you are entitled to exercise the following rights in connection with your personal data, subject to applicable legal limitations:
You have the right to request a copy of the personal data lv918 holds about you and information about how it is being used.
You have the right to request correction of inaccurate or incomplete personal data held about you.
In certain circumstances, you may request deletion of your personal data. This right is subject to overriding legal retention obligations (e.g., AML record-keeping requirements).
You may request that lv918 restrict the processing of your personal data in circumstances where accuracy is contested or processing is unlawful.
Where processing is based on consent or contractual necessity and is carried out by automated means, you may request your data in a structured, machine-readable format.
You have the right to object to processing based on legitimate interests and to opt out of direct marketing communications at any time.
To exercise any of these rights, please submit your request to our data protection contact at [email protected] with "Data Subject Request" in the subject line. We will acknowledge your request within 3 business days and respond substantively within 30 calendar days. Where requests are complex or numerous, this period may be extended by a further 30 days, with prior notice to you.
Identity Verification: For security reasons, lv918 may need to verify your identity before processing a data subject request. We will ask you to confirm certain account details or provide a copy of a valid identity document. This is to ensure that personal data is not disclosed to or acted upon at the request of an unauthorised person.
The lv918 platform is strictly intended for adults aged 21 years and above. lv918 does not knowingly collect, process, or retain personal data from individuals under the age of 21.
All account registrations require confirmation that the User is aged 21 or above. KYC verification, which includes identity document review, is conducted to enforce this age restriction. Where lv918 becomes aware that personal data of an individual under 21 has been collected, that data will be deleted promptly and the associated account will be closed.
Parental Notice: If you are a parent or guardian and you believe your child (under 21) may have registered an account with lv918, please contact our support team immediately at [email protected]. We will investigate and take appropriate action, including account closure and data deletion, as a matter of priority.
lv918 reserves the right to amend, update, or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory guidance, or operational requirements.
When material changes are made to this Policy, lv918 will provide notice to registered Users via a prominent platform announcement, in-account notification, or email (where an email address is held on file). The effective date of the revised Policy will be clearly indicated at the top of this page.
Your continued use of the lv918 Platform following the effective date of any amended Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes to this Policy, you should cease using the Platform and may request closure of your account by contacting our support team.
If you have any questions, concerns, or requests regarding this Privacy Policy or lv918's data processing practices, please do not hesitate to contact us through any of the following channels:
Available directly on the lv918 Platform. Agents are available around the clock in English, Bahasa Melayu, and Chinese. For data-related enquiries via live chat, please mention "Privacy" or "Data Request" so your query is directed to the appropriate team. Average response time via live chat is 3–5 minutes.
For written data subject requests, complaints, or formal privacy enquiries, please email [email protected] with the subject line "Data Protection Enquiry" or "Data Subject Request". We aim to acknowledge all written enquiries within 3 business days.
Customer support and data protection enquiries are handled 24 hours a day, 7 days a week, operating on Malaysia Standard Time (MYT, UTC+8). This includes Malaysian public holidays.
lv918 takes all privacy complaints seriously. If you are not satisfied with our response to a data protection complaint, you may have the right to escalate your concern to the relevant data protection supervisory authority in your jurisdiction.
Our support team is available around the clock to address any privacy-related questions before you play. You can also explore our FAQ for common answers about your account and how lv918 operates.